Level 3

Customer Service Specialist

The Customer Service Specialist is an advocate of customer service acting as a referral point for dealing with complex or technical customer requests, complaints and queries.

Download specification
Download apprentice journey

The Customer Service Specialist is an expert in their organisation’s products and services, sharing knowledge within their wider team and colleagues. Gathering and analysing data and customer information that influences change and improvements in service.

The Customer Service Specialist can be found in many environments including contact centres, webchat, service industries, retail and importantly the merchanting industries.

The end-point assessment for Customer Service Specialist is regulated by The Office of Qualifications and Examinations Regulation, Ofqual.

The Level 3 End-Point Assessment for Customer Service Specialist is on the national qualifications register, Qualification Approval Number 603/7539/5.

Contact Us