End-point Assessment

Customer Service

Providing service excellence is what we strive to achieve. We therefore understand what it takes to become a distinction level customer service practitioner and specialist. Our customer service standards are assessed in a range of environments, we are experienced in supporting and assessing across these environments.

Our customer service portfolio includes:

Why work with us for these products?

  • Provide a detailed apprenticeship toolkit for each standard
  • Free access to unlimited mock knowledge tests
  • Free access to unlimited mock interview questions
  • Technical support and guidance on the construction of projects
  • Provide a detailed breakdown of the apprentices’ results
  • A team of expert assessors with immediate capacity to meet your needs

We are proud of our carpentry, joinery and wood portfolio. Decades of experience working within and for the sector has helped us shape our first-class delivery for these standards. Combined with our hand-picked assessment team our delivery approach ensures that all apprentices can achieve their potential

John Smith, Business Name Ltd

Amanda Moore

Customer service plays an important role across the furniture, furnishings and interiors industries. Our team of industry customer service experts combined with our support documentation will support you in the planning and preparation of these standards

Amanda Moore, Founder and Director, Achieve+Partners

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